Exchange Policy

•  Exchanges are allowed only for unused and defective products.

•  The delivery agent will inspect the product before approving the exchange.

•  If any abuse or false claim is detected, the exchange request will be void.

•  Exchanges will be conducted hand-to-hand at the time of delivery, wherever possible.

•  If our courier partners cannot facilitate direct exchange in certain locations, customers must first return the item. A replacement will be shipped once the returned product is received and inspected.

•  Courier fees for eligible exchanges are covered by Faateh.online , provided the exchange meets our terms.

Refund Policy

•  Customers may request a full refund or partial refund, provided the request meets our return conditions.

•  Refunds are processed within 24 hours, except for special cases requiring additional validation.

•  In the case of lost packages during shipping, customers can choose between:

  • A new product dispatch

  • A full refund

Need help?

Contact us at faateh.online01@gmail.com for questions related to refunds and returns.